This Way Support is a fully registered NDIS provider of disability support with 25 years of experience and dedication to enhancing quality of life for others.
We are proud of our compassionate home care program designed to help people stay at home and healthier longer.
Our proud history
Founded by Jacob Rosolowski, who has worked in the disability sector since 2000, This Way Support was built on a passion for compassionate, personalised care. Over two decades of experience and strong family relationships inspired Jacob to create a service that puts people first.
Today, This Way Support provides:
- Three fully equipped homes in Carrum Downs – safe, welcoming, and designed for both short and long stays.
- Three dedicated vehicles – ensuring reliable transport and community access.
- Qualified, highly trained staff – available 24/7 to support participants with professionalism and care.
Our first milestone was the Bayside respite home, opened in December 2022, offering a warm three-bedroom environment for planned short stays or emergency accommodation. Since then, we’ve continued to grow, with a focus on creating environments that promote safety, independence, and peace of mind.
With more than 25 years of hands-on experience, we remain committed to empowering individuals and supporting families with flexible, high-quality care.
Our mission and vision
Our Mission:
To provide exceptional disability support services that empower individuals to lead fulfilling lives, promoting independence, well-being and social connection. We are committed to delivering personalised care that respects each person’s unique needs and goals, ensuring they receive the best possible support.
Our Vision:
To be a leading provider of disability support services in Melbourne, recognised for our dedication to compassionate care and innovative approaches. We strive to create a community where individuals with disabilities can thrive and achieve their personal aspirations in a supportive and inclusive environment.
Values & Principles:
- Respect & Dignity – Every participant is valued as an individual.
- Quality & Safety – Services and accommodation meet and exceed NDIS and legislative standards.
- Choice & Control – Participants are supported to make decisions about their own lives.
- Sustainability – Sound financial and operational practices ensure long-term stability.
- Continuous Improvement – Services, systems, and housing are regularly reviewed and improved.
At This Way Support, our team is made up of experienced, carefully selected support workers who share a genuine commitment to participant wellbeing, dignity, and independence.
We focus on building a team that combines professional experience with the personal qualities that matter most — patience, reliability, and the ability to build real, trusting relationships with the people we support.
Our staff bring backgrounds in disability support, nursing, mental health, community services, and mentoring roles, allowing us to provide thoughtful, person-centred support tailored to each participant’s needs.
All team members undergo thorough screening, including:
- NDIS Worker Screening Checks
- First Aid and CPR certification
- Ongoing training and professional development
- Careful matching with participants to ensure compatibility
We believe great support starts with the right people. That’s why we focus on building a team that participants, families, and support coordinators can trust.
Meet Our Team
Jacob Rosolowski
Founder | Disability Sector Leadership
This Way Support
Since 2000, Jacob has dedicated his career to enhancing the lives of individuals with disabilities, driven by a deep passion for compassionate care. The families he has supported over the years have inspired him to create This Way Support, a Melbourne-based service provider committed to offering personalised, high-quality care. Under his leadership, This Way Support has become a trusted name in disability support, known for its family-like approach and unwavering dedication to clients’ well-being. Jacob’s vision is to provide a supportive and inclusive environment where everyone can thrive.
Kacper Rosolowski
Communications Development | Complex Behaviour & Psychosocial Support
This Way Support
Kacper is an experienced NDIS Support Worker with over six years of hands-on experience providing high-quality, person-centred support to participants with a wide range of needs. He has worked extensively with individuals living with both psychosocial disabilities (including autism, schizophrenia, bipolar disorder, catatonia, PTSD, and schizoaffective disorder) and physical disabilities such as acquired brain injury, and mobility impairments. He has strong experience in supporting participants with complex needs and behaviours of concern, including implementing Behaviour Support Plans (BSPs) and working closely with Positive Behaviour Support practitioners and allied health teams to ensure safe and consistent support. He is trained in epilepsy management and has supported participants with varying seizure types. Kacper is committed to promoting participant choice and control, encouraging capacity building, and supporting clients to achieve their goals in line with their NDIS plans. Kacper has strong communication skills and is culturally sensitive, trauma-informed, and able to work collaboratively with families, guardians, support coordinators, and other stakeholders. Kacper also handles marketing for This Way Support.
Darshan Gill
RN & Support Worker | Mental Health & Complex Care
This Way Support
With a strong background as both a Registered Nurse and a frontline support worker, Darshan Gill is one of the most experienced carers at This Way Support. His years in psychiatric nursing have given him practical, hands-on skills in mental-health care, crisis response, and calm, steady support during difficult moments.
Darshan works closely with participants who have complex psychosocial needs, including those with Behaviour Support Plans and medication requirements. He brings a clear, organised approach to daily routines and safety, and his clinical training ensures that every decision is thoughtful and grounded.
He has also taken on senior responsibilities in supported-living settings, guiding staff, helping coordinate shifts, and keeping the day-to-day running smoothly. Darshan is known for his calm manner, straightforward communication, and genuine care for the people he supports.
He is a dependable, trusted member of our team and someone both participants and families feel comfortable with.
Stella Matthews
Disability Support Worker & Social Coordinator
This Way Support
Stella Matthews is a dedicated disability support worker and our Social Coordinator at This Way Support. She has a natural talent for finding activities that bring joy, confidence and connection to our participants. From choir and dance classes to cooking workshops and even speed-dating events, Stella creates opportunities that match each person’s interests and help them feel part of their community.
She is warm, organised and genuinely invested in making sure participants have meaningful experiences every week. Stella’s creativity and enthusiasm make her a valued member of our team and a favourite among the people she supports.
Sarveen Gill
RN & Support Worker | Health Monitoring & Daily Support
This Way Support
With experience as a Registered Nurse and a strong background in direct support, Sarveen brings a practical, steady approach to our team. Her nursing skills mean she is confident with medication support, basic health monitoring, and the day-to-day care our participants rely on.
She enjoys working with people to build their confidence in the community and strengthen their daily living skills. Sarveen takes the time to understand each person’s routines and supports them in a way that feels natural and respectful.
She is known for being calm, reliable, and easy to work with. Participants feel comfortable around her, and she consistently brings a genuine level of care to every shift.
Iesha Sajnani
Support Worker | Life Skills & Community Participation
This Way Support
Iesha is one of the most caring and down-to-earth support workers on our team. She connects easily with participants and has a way of making people feel comfortable and included.
She’s an excellent cook and genuinely enjoys working side-by-side with participants in the kitchen — preparing meals together, trying new recipes, and building everyday skills in a relaxed, natural way. She’s also great with arts and crafts, bringing creativity and patience to activities that many of our participants really enjoy.
Iesha is steady, reliable, and kind. Participants respond well to her, and she brings a warm, welcoming feel to every shift.
Jiffin Jacob
RN & Support Worker | High Needs & Behaviour Support
This Way Support
With extensive experience as both a Registered Nurse and Support Worker, Jiffin brings a high level of skill, compassion, and reliability to the This Way Support team. He specialises in supporting high-needs participants, including those requiring Behaviour Support Plan implementation, and is fully qualified in safe medication administration. Jiffin has also served as a House Supervisor, where he developed strong leadership abilities through team liaison, staff coordination, and day-to-day service management. His background allows him to provide calm, confident support in complex care environments while ensuring the highest quality of care. Known for his patience, kindness, and genuine passion for helping others, Jiffin is deeply committed to improving the lives of his clients and fostering a positive, supportive environment for fellow staff members. He is a valued member of our team and a trusted support figure for participants and families alike.
Manpreet Singh
Support Worker | Nursing & Complex Participant Support
This Way Support
Manpreet brings over 16 years of experience across nursing, mental health, and disability services, supporting individuals with a wide range of needs. As an Endorsed Enrolled Nurse with qualifications in Disability and Aged Care, he offers a strong combination of clinical knowledge, practical experience, and compassionate support.
Having worked in both psychiatric and community care settings, Manpreet is highly experienced in supporting participants with complex needs, including assistance with daily living, care planning, and medication management. His calm and steady approach helps create a safe and supportive environment where participants feel comfortable and understood.
Manpreet is known for his reliability, professionalism, and genuine care for the people he supports. He is passionate about helping participants build confidence, maintain independence, and live fulfilling lives within their community. And he works closely with participants and their support networks to ensure every aspect of support reflects their goals, preferences, and wellbeing.
He also works closely with participants and the broader care team to deliver support that is coordinated, empowering, and focused on individual progress.
Samuel McLeod Banwell
Support Worker | Community Support & Mentoring
This Way Support
Samuel brings a professional, dependable approach to his work, combined with a genuine passion for supporting people to live more independent and fulfilling lives. Known for his calm and approachable nature, he quickly builds positive relationships with participants and creates an environment where people feel comfortable, respected, and supported.
With experience in community-based support and mentoring roles, Samuel has developed strong communication, problem-solving, and interpersonal skills. His background in coaching and leadership has given him the ability to motivate and encourage others while maintaining patience, consistency, and a positive outlook.
Samuel takes pride in delivering reliable, person-centred support and helping participants build confidence, develop everyday skills, and stay connected to their community.
He works closely with participants, families, and support teams to ensure support is consistent, respectful, and aligned with each person’s individual goals.
Gabby Carricondo
Support Worker | Complex Care & Allied Health Support
This Way Support
Gabriella brings a compassionate, reliable approach to her work, with a strong focus on supporting participants with dignity, respect, and genuine care. Known for her warm and approachable nature, she builds positive relationships quickly and creates a supportive environment where participants feel comfortable, valued, and understood.
With experience supporting individuals with complex physical and medical needs, Gabriella is skilled in assisting with personal care, mobility support, medication assistance, and implementing individual health action plans. Her background working alongside physiotherapists and allied health professionals has also given her valuable experience in therapeutic support, infection control, and multidisciplinary teamwork.
Gabriella is passionate about promoting independence, community participation, and overall wellbeing. She takes pride in providing consistent, person-centred support that helps participants feel safe, confident, and supported in their daily lives.
She believes effective support comes from strong communication and collaboration with participants and their wider care team.
Lisa Molesworth
Support Worker | Community Support & Participant Wellbeing
This Way Support
Lisa brings a compassionate and dependable approach to her role as a support worker, with a strong focus on creating supportive environments where participants feel respected, comfortable, and valued. With experience supporting individuals in both community and care settings, she is passionate about helping people maintain independence and enjoy meaningful daily routines.
Known for her patience and warm nature, Lisa takes pride in building genuine connections with the people she supports. She approaches her work with empathy, consistency, and a strong understanding of the importance of trust in the support relationship.
Lisa’s calm and reassuring presence helps create an environment where participants feel safe, supported, and confident in their day-to-day lives.
Reliable and attentive, she is committed to providing thoughtful, person-centred support that encourages independence, wellbeing, and community engagement.
Lisa takes pride in working collaboratively with participants, families, and professionals to support positive, long-term outcomes.
Julian Manole
Support Worker | Complex Needs & Structured Support
This Way Support
Julian is a highly experienced support worker with over a decade of hands-on experience supporting participants with complex and high-support needs. He brings a focused, detail-oriented approach to his work, with a strong commitment to delivering consistent, structured, and person-centred support.
Throughout his career, Julian has worked in demanding support environments where maintaining safety, structure, and clear boundaries is essential. He is known for his ability to stay engaged, attentive, and responsive in challenging situations, ensuring participants feel supported while maintaining a stable and well-managed environment.
Julian’s fitness-focused lifestyle reflects his approach to support — proactive, consistent, and centred around long-term wellbeing. He takes pride in helping participants build confidence, develop routine, and engage in meaningful day-to-day activities.
Julian’s structured and consistent approach helps create environments where participants feel supported, secure, and able to make progress over time.
Reliable, driven, and highly experienced, Julian is committed to delivering support that promotes independence, dignity, and positive long-term outcomes.
Julian takes pride in building positive relationships with participants and their wider support teams to deliver consistent and empowering support.
Abouya Kanneh
Support Worker | Active Living & Complex Support
This Way Support
Abouya is a dedicated and compassionate support worker who is passionate about helping participants lead active, healthy, and fulfilling lives. Known for his positive energy and genuine ability to connect with people, he quickly builds trusting relationships and creates an environment where participants feel comfortable, respected, and motivated to achieve their goals.
With experience supporting individuals with a wide range of support needs, including participants who require higher levels of structure and consistency, Abouya has demonstrated an exceptional ability to build rapport and maintain positive, therapeutic relationships. His calm, respectful approach and strong interpersonal skills allow him to support participants in a way that promotes confidence, independence, and meaningful engagement. His resume also highlights his experience providing person-centred care, collaborating with healthcare professionals, promoting mobility and wellbeing, and supporting community participation.
A passionate advocate for health and wellbeing, Abouya enjoys encouraging participants to stay active and engaged in everyday life. His enthusiasm for nutrition, cooking, and physical activity often becomes a valuable part of the support he provides, helping participants develop practical life skills while making healthy living both enjoyable and achievable. Away from work, he competes at a high level in football (soccer), reflecting the discipline, teamwork, and commitment he brings to every aspect of his role.
Abouya’s positive and engaging approach helps create an environment where participants feel encouraged, supported, and empowered to make meaningful progress toward their goals.
Abouya takes pride in working collaboratively with participants, families, and professionals to support positive, long-term outcomes.
Melissa Otto
Support Worker | Personal Care & High Support Needs
This Way Support
Melissa is a compassionate and highly experienced support worker with more than a decade of experience supporting people across the disability and aged care sectors. She is passionate about providing person-centred support that promotes dignity, independence, and an improved quality of life, while helping participants feel genuinely valued and respected.
Known for her warm and dependable nature, Melissa takes pride in building long-term, trusting relationships with the people she supports. Her extensive experience includes assisting participants with personal care, mobility, medication assistance, manual handling, and supporting individuals with higher daily living needs. She also brings valuable leadership experience, having coordinated support staff and helped maintain high standards of care throughout her career.
Melissa believes consistency is the foundation of great support. Her patient and caring approach helps create a welcoming environment where participants feel safe, comfortable, and confident to maintain their independence and enjoy meaningful daily routines.
Reliable, compassionate, and deeply committed to participant wellbeing, Melissa is passionate about delivering support that enhances confidence, promotes choice, and improves quality of life.
Melissa works closely with participants, families, and support teams to ensure support remains consistent, respectful, and aligned with each individual’s goals.
Erienne Havrankova
Support Worker | Mental Health & Participant Engagement
This Way Support
Erienne is a warm, enthusiastic, and highly motivated support worker with a genuine passion for mental health and helping others feel heard, understood, and supported. She brings strong communication skills, empathy, and positive energy to her role, with a natural ability to connect with people and build meaningful relationships.
Currently completing her Certificate IV in Mental Health, Erienne is developing a strong foundation in mental health and behaviour support, with aspirations to continue her studies and build a long-term career in the field. Her background across pharmacy, customer service, hospitality, and sport has also helped her develop excellent interpersonal skills, adaptability, and confidence working with people from a wide range of backgrounds.
Erienne is passionate about creating positive support experiences that encourage confidence, independence, and meaningful participation in everyday life. Her approachable personality, willingness to learn, and genuine interest in the wellbeing of others make her a valued addition to the This Way Support team.
Erienne values strong collaboration with participants, families, and support teams to ensure each person receives thoughtful, respectful, and individualised support.
Kevin Ndungu
Support Worker | Complex Needs & Behaviour Support
This Way Support
Kevin is a highly experienced support worker known for his calm, steady presence and his ability to support participants with complex needs in a safe and supportive environment. With many years of hands-on experience in the disability sector, he brings a strong understanding of person-centred care and a genuine commitment to helping participants live with dignity, confidence, and independence.
Throughout his career, Kevin has supported individuals with higher support needs and complex behaviours, where maintaining physical safety, emotional stability, and consistency is essential. He is widely respected for his ability to remain calm, patient, and composed in challenging situations, helping create an environment where participants feel secure, supported, and understood.
Kevin’s experience in the disability sector has shaped a thoughtful and compassionate approach to support, grounded in reliability, trust, and respect for each participant’s unique needs and goals.
Reliable, patient, and deeply experienced, Kevin takes pride in helping participants build confidence, maintain independence, and feel genuinely supported in their everyday lives.
Kevin works closely with participants and their support teams to ensure care is delivered in a way that reflects each person’s goals and preferences.